Ordered a splashback for the kitchen from Currys online. When I rang to check the delivery time, I was told the order hadn't gone through and I would have to cancel and reorder and they would refund the original payment. The product arrived but they charged me twice and did not credit the refund. When I rang customer sevices ( 15 minutes wait to get through) I was told there had been a glitch and the refund would be made within 3- 5 working days. This didn't happen so I e-mailed customer services - and got no reply ( or acknowledgement). So I rang customer services again ( another 15 minute delay) and was given no explanation for the lack of refund other than it should have gone through . I am still waiting for it and would advise against using Currys because of the poor customer service.