Terrible service from the start.
I bought a microwave £225 witch was okay as I knew whet I wanted, then I asked about a kettle and toaster in yellow and they said they had no stock at both branches in Hull.
So he said we might get stock at a later date , when I got home I found they had stock and could deliver it to clough road branch where I was an hour earlier so why wasn't I given the chance to order it there ?.
I've just picked up the order in two parcels, when I got home (40 miles round trip) there was 1 kettle in yellow which is correct and a Russell Hobbs IRON in the other parcel NOT A TOASTER.
I rang customer service and all I can say is there is no hope for Currys.
I found it almost impossible to understand her, she kept saying you've got your kettle and toaster what's Rong with it, so I can't do toast on an Iron to a reply so you want to return it then I replied I just want what was on the order.
This went on for four or five minutes which I was getting very annoyed but tried to stay calm , she then asked me to hold for a minute five minutes latter came back and said she was confused ? 🤬.
So I quit the call.
Now it's another 40 miles to try and get the right toaster then it will be another 40 miles to pick it up, needless to say I am fuming.
3 years ago
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