I have an awful experience with Currys. I broke my fridge/freezer around 3 months ago, and I ordered a replacement from Currys. I called up to say I knew nothing about fridges and if I ordered the wrong one, would I be able to return it? They said yes of course, they'd take it back right away and I could order a new one. When the delivery men arrived they said I had ordered the wrong type (fixed vs sliding) and that they would send a specialist out to fit it next week. The specialist came and said they were totally unable to do this, that I needed a different fridge. I called Currys to explain and swap and after about half a day being sent around 101 different 3rd parties I got through to someone who approved the return and refund. They do not offer exchange on anything more than 10% more expensive/cheaper. I immediately ordered the correct fridge, the money was taken from my account and then I got an email to say it was out of stock and I would be refunded. I was not nearly £1k down and could not afford to order a new fridge freezer until I got my refund. A weeks later (and not now with no fridge freezer) I got my refunds and ordered another one. It was set to come on the 29th April, as per the confirmation page when I ordered but when the confirmation email came through it was the 5th of May! No acknowledgment from Currys about this but at this point I was too exhausted with the situation to complain. I waited another week with take aways and great expense. They then came yesterday with the wrong fridge. I have the same confirmation page as I mentioned above and the confirmation email BOTH saying the fridge freezer I ordered and a totally different one sat in my flat. The lovely delivery drivers let me keep incorrect one so I am no longer eating deliveroo every night but I have had to go back to the customer service helpline. They clearly do not believe me that I did in fact order the correct one, despite my repeated offer to send them my confirmation email. The product code for the fridge I have is in fact the one on my email, despite the description and the photos being the one I wanted. It must have been an error on the website. They will not exchange this as there are no fridges onsite within 10% of the one I ordered, they want to take it back and leave me without a fridge for a few weeks again and order the new one! I have asked to speak to a more senior customer service manager and they will call me back within the next 24/48hours... I'm not holding my breath.