Poor customer service. I purchased a wifi mobile broadband sim starter pack to cover my lack of Internet for a couple of days. I was told that 3G of Internet useage would be ample. Total cost £14.99. I was happy with that. I got home at 2pm and activated it. Started to use the Internet successfully. By 9.03 pm the same day I received an email informing me that not only had I used my internet allocation but had incurred an over useage charge of £104. The provider who are linked to currys have been totally unresponsive to this flagrant overcharging and have refused any help towards reducing this bill. BE WARNED THEY HAVE NO CAPPING SYSTEM AND WILL ALLOW YOU TO OVER USE WHILST THEY CASH IN ST YOUR EXPENSE.
Currys customer services have still not replied to my complaint after 3 days. A totally bad experience. The device is back in its box and will not be reused.
9 years ago
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