Purchased a vtc5911nb (tumble dryer) which arrived without any fuss on the 31st of December 2015. Wife used it and said it was great but it was noticed that sheets rolled up into a tight twist and wouldn't dry properly. We discovered that the machine had NO reverse spin during the run and bigger items like sheets needed to be taken out and untwisted before continuing the cycle. Phoned Curry's and they passed us to Hoover who then passed us back to Curry's who again passed us back to Hoover...... Eventually got told a replacement machine would come and I did not. More phone calls and refund apparently on the way because they never warned customers that machine had no reverse spin. Told us they would phone back to arrange a pickup date and no call back occurred. On the Saturday we had some washing on and were going to dry some small items when we got a call from Curry's. Their van driver was 15 minutes away and coming to pickup the dryer. Clothes ended up on the radiators and dryer was taken away. Told refund would arrive promptly so we bought a new dryer for delivery a couple of days later which came and is running perfectly. Just checked my banking online and found that the refund has NOT arrived and I will probably get bank charges as a result since I am now in the red. To add insult, Curry's have not updated the stats for the vtc5911nb to include the lack of reverse spin so other customers will also be duped into buying it.