Absolute farce!!
Ordered a washing machine on Saturday told it would be delivered Wednesday in the time slot we paid for, didn't pay for removal of old machine, Wednesday came and I waited and waited got to the end of the time slot so I checked my phone, delivery driver had left a message to say they had broken down and would deliver the next day, well I couldn't t guarantee I would be there so went in to Currys to tell them I needed to change the day ( tried phoning but couldn't get to speak to a person! )
They changed the day to Friday and said they would take the old machine away for free as compensation for not delivering on time, next day Thursday the machine turned up! luckily I was in, so they fitted it not very well either! as they went to leave I said you have to take the old one away, no way said the driver its not on my pad and anyway we don't have room on the van errrrr you've just taken one of the van so there must be room! No they just left, so back to Currys to complain and they said it would be picked up Friday, waited all afternoon and eventually they turned up. ...with another washer!!, obviously there is no communication between Currys and the dispatch department!
As for the fitting of the machine, it wasn't level, they didn't fit the new hose which it clearly states in the handbook they should, and as the one man was trying to fit it into the space I asked where his mate was to give him a hand and he said probably
texting his wife!
The whole 3 days!!!! have been a complete farce!
Wouldn't recommend Currys delivery and install to Anyone! !!!
9 years ago
Currys has a
2.0
average rating
from
3,480
reviews