I have a very long story to tell about the horrible experience i have had after sending my Acer laptop for repairs under warranty. It was sent back to repairs for a small issue - the laptop has intermittent charging issues, which was seemingly due to the power supply cable being loose in connection to the laptop charging socket. I had explained it to the person at KNOWHOW counter at Currys in High Wycombe and even showed it to him so that they correctly understand the issue. It came back from repairs on the 13th of Jan, with a letter inside the package that they had taken great care in resolving the issue and their quality assurance had done a through test to see that everything was working properly. I brought the laptop home and found the issue with charging was still. I called the KNOWHOW centre which took me good 30 minutes to get to them, and the person on the call checked the records and told be that they had rest the software on the laptop and installed the required drivers and had done nothing with the power supply problem. They assured that they will solve the actually issue within 4 days of the laptop coming back to them. I sent the laptop again for the repairs around 18th Jan and now they are waiting to receive the powersupply, and hence till date the laptop is lying with them. Called them many times, each time with them on the phone for hours , moving the call from tech support, to after sales support . On 2nd Feb, someone from after sales finally acknowledged that they could not provide a date for the fix , hence they were willing to exchange the laptop with a new one or process a refund. She was willing to take the order for the replacement, but since the same laptop was not in sock, I was asked to order another one for a similar price and if new laptop was more expensive , then I would have to pay the difference. Hesitantly I agreed for the same and told her that I will check what is on offer on the currys site and then order the new laptop. After selecting the laptop, I called them again. I had to explain the whole story repeatedly. Finally the person on the call agreed to process the refund told me that the money should be in the bank in 2-3 days. Luckily, before buying the new laptop I called KNOWHOW to confirm through an email that the refund is being processed so that I have a proof of refund coming in before buying the new laptop. Not to a big surprise, the lady on the call pretended to find no history of refund going through and I had to be on phone with her for another 30 min explaining the case. She promised to call back in a "few" minutes.. - NO call back I call again which I am still on - my phone shows the call duration to be 1 hour 20 minutes and I am listening to music..... SUch a frustrating experience .... dont buy from CURRYS is not honest advice.