This is what it's like ordering a washing machine from Currys. Delivery drivers arrive. They proceed to:  1. Initially refuse to install the washing machine, saying they had only been booked to deliver, forcing me to call Currys to sort it out (installation had already been paid for) 2. Crash their delivery van into the washing machine they were delivering, damaging it  3. Speak very rudely to both myself and each other on numerous occasions  5. Tell me they only had 10 minutes to be off site (how can they deliver, install, check, and remove that quickly?)  6. Spend less than 30 seconds hooking up the new machine,  failing to notice their was an issue with the water line connection.  7. Initially refuse to take my old machine away forcing me to call Curry's to sort it out (again) 8. Did not check machine was working, only pointing at it slowly spinning and saying "that means it works", ultimately leaving me with a non functioning machine  Several days later another driver arrived to look at the machine. He proceeded to:  1. Angrily berate me for not having answered the phone when he called "20 times" (he was calling the wrong number in spite of both my landlord and myself separately calling Currys to give them my mobile number and their call centre assuring me it was "in the notes."  2. Tell me how the first crew that delivered my machine must have been "Asians/Indians"  3. Tell me he wasn't racist before complaining about how angry it made him when he delivered to people who couldn't speak English properly. About two weeks later Currys agreed to deliver a replacement machine between 1:00 pm and 4:59 pm. They didn't show up. At 6:00 pm, when the delivery had still not arrived, I called in and was told that the drivers were "stuck on another job" but they were sending out another van to finish off various jobs and that I would receive a call on my mobile within 20 minutes. I never received a call. Around 7:45 pm, the driver apparently arrived, called my elderly landlord's number, and began yelling at him about my no longer being there. My landlord pointed out that he was almost 3 hours late, and he became verbally abusive. My landlord asked him to discontinue his verbal abuse and the driver hung up on him. Delivery was rearranged for a couple of days later between 16:00 and 17:00. Instead, the delivery drivers arrived at approximately 3:00 pm. When I explained on the phone that they were early, and I wasn't there, they told me that they didn't know why they had been sent, since their shift ended at 16:00 and that I would have to reschedule again. I refused to accept this, and he eventually reached an agreement with his depot to return. When the delivery men arrived they proceeded to initially refuse to install the washing machine or remove the old machine, saying they had only been booked to deliver. Pretty incredible when you consider they were delivering/installing a replacement.  I emailed Currys describing my experience and asking for compensation for the inconvenience and additional costs that resulted, but not only did they refuse, they also refused to even discuss it with me further since my landlord had purchased the machine (I'm the one that was repeatedly inconvenienced). You might save a bit of money buying from Currys, but I think it's worth asking yourself what your time and aggravation is worth. John Lewis will be the ones getting my money.