I would like to express my deepest dissatisfaction with the appalling customer service demonstrated by the staff of your store in Swindon Greenbridge. My wife and I came to the store on her birthday, the 9th of February, as she wanted to buy a Kenwood KMC030 machine. We spoke to the sales consultant Lance, who talked us through the features, and completed the finance application form when we agreed to it. The store didn't have the machine in the warehouse (even though the Google Shopping site shows it as Limited Stock), and only had the demo model. So Lance told us he would order the machine and it would be in the store on Sunday, the 14th. My wife is really into cooking, and she really wanted the machine sooner rather than later. However we agreed to wait until Sunday to get the machine (pick it up from the store). We were promised a call. Sunday came, and no calls came with it. So at about 3pm we decided to visit the store to pick up the machine. However, when we arrived, we were given no machine whatsoever. And no apology for not informing us of the delay either. We were only told the machine would be available on Tuesday the 16th. Needless to say, today, on Tuesday, no calls were made by Currys to inform us of the status of the order. So my wife, again, came to the store to pick the machine up. Needless to say, she could not do it as the machine was simply not there. More than that, when she arrived into the shop, she saw Lance, who, having seen her, quickly disappeared in the rear of the showroom. My wife has now been to the shop 3 times, and was told the machine would be there on Thursday, the 18th. We have been deeply disappointed by the lack of communication, false promises, expectations which were not met. We would like the machine ASAP, meaning RIGHT NOW. I can not believe such a big retailer as Currys is unable to source it from another store or supplier / manufacturer. We would like an official apology from the general manager of Currys Greenbridge, Swindon, for appalling customer service provided by their staff.