Had an oven delivered for my elderly parents, which was left on the floor and their old oven removed. Even though we had paid an £90 installation fee they told them to get an electrician. It is virtually impossible to speak to anybody. I even took the afternoon off work to visit a store and still couldn’t get answers. ( it seems to be something which is regularly done ) . A refund takes 3 to 5 working days so with the weekend it’s going to be 7 days before we will get our money back, and nobody has any concerns about the fact that it’s still sat their and it may be days before we get an engineer out. When they phoned me about my negative feedback I asked why they had taken their cooker, even though we hadn’t paid for the service, they told me to report it to the police and said he was cutting me off and he did