Purchased oculus quest from Currys on line , as they didn’t have it in store ,, so after 3 days it came by dpd couriers , opened this to set it up for my granddaughter but shock horror when opened no hand controllers only a head unit , I called Currys customer service and they opened a request to return it , that day I went into store and purchased a ring door bell and told the assistant about the controller’s missing , she said just wait there I will ask my manager if we can exchange it, she came back and said if you can fetch it and bring it in store we will honour the on line price and exchange it for you , so I got in my car went home and then returned to the store with the oculus quest, on arrival saw the same assistant which said I’m sorry the other manager has now said we cannot do it sorry about that. So Currys arranged collection for a exchange or money back. Dpd collected and gave me tracking number, now can’t be tracked requested a manger call back called everyday still not had call back or money back or replacement product , I have a recording on the ring doorbell of courier collection , but Currys don’t want to sort it out and just keep saying a manger from escalation will ring you. Six days no one phoned me from Currys or no refund or replacement. Currys. Ripped me off I have now got to contact PayPal and my bank. Don’t buy as customer service don’t want to help. Excuses on daily basis from them leaving me the customer at a financial loss of £349.99 for the vr and out of pocket travelling to and from store and phone calls. DONT BUY RIPOFFS regards mr walker