AB Shopper
Ordered printer. Paid extra for named day delivery. Received email day prior stating I would be given 'one hour' estimate of delivery time by 11am on day of delivery. Sat in all day, received email 2.46 pm stating delivery delayed until following day with same 'I would be given 'one hour' estimate of delivery time by 11am on day' - now have to take another day off work on off chance they may deliver. Tried ringing, after 5 minute loop got recorded message to ring courier! Problem is the courier doesn't provide a number or email, so how can I! Total abdication of responsibility by Currys, my contract is with you Currys, not the courier! I would ring courier, but they don't give a number or email. Why did I pay the extra delivery when Currys can't fulfill? Are Currys going to refund extra delivery cost? Er, no because I paid with £20 voucher and rest using card, I am only entitled to 64% on card and rest in another voucher? Unbelievable! Are Currys going to refund a days wages for extra day off to take delivery? No, I'll have to take that hit. Currys you are the worst! When item finally delivered following day, top tape on box split, had package been dropped or just tampered with? After telephoning complaint yesterday I was offered refund of the 'extra' paid for delivery, problem is Currys didn't have the decency to refund the full amount - 36% given as a'voucher' for Currys despite me stating I would never shop with Curry again. Currys you really are a despicable retailer. My advice, find a proper retailer, because Currys don't give a damn. Currys have obviously given up - will Currys be the next to go under? If Currys can't improve customer service they probably will be.
1 year ago
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Currys has a 2.0 average rating from 3,417 reviews

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