bought a 48 samsung smart tv at 459pounds in currys sale .took it home and tested it.the picture was faulty on all modes .pink hue on screen.immediately took it back. spoke to manageress she said they would need to test it half hour later this guy takes it out of box plugs it in and turns it on. picture has pink hue on screen. manageress has a look at and says oh i will have to phone samsung give me your name address and telephone no.at this point my patience snapped and told her under consumers right act i would lodge small courts claim citing her and currys for refund plus costs.she replied oh give me your credit card and you will get your money.after she gave the refund receipt she said have a look around store see if you fancy anything else. i replied your joking i have been in here nearly onehour and that will be the last time i set foot in currys coatbridge or any other stores of that group.appalling customer sevice.
9 years ago
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