I purchased an Xbox and an additional controller on Currys website on Black Friday, happy that I could get a good deal. It was supposed to be my son's Christmas present. I received confirmation of the order and an order number. A few days later, when I didn't receive any information regarding delivery time, etc. I contacted them. The guy on the online chat said that the order had been cancelled for some unknown reason, possibly having no stock available. I visited their branch in York; the customer service lady could not find my order on the system. She rang their central customer service office, and after a while, she accepted their solution of a refund, without even checking with me!! I didn't want a refund, I wanted my item. She said there was no other alternative and that the refund will be processed in 3-5 business days, indicating that it will most probably take more than 5 business days. She also said that I could complain to their customer service, but she was certain I would get nowhere with my complaint. A refund means that I will have to pay £80 extra to buy the same items elsewhere. This is not the end of the story; nearly a month has passed and I have not even received my refund!!! This ruined our son's Christmas and made me so furious and upset. Currys is a horrible company. I'm addressing Currys: If you don't have stock, why do you take people's money and hold onto it? Is this anything other than charlatanry and fraud? Do you think it's fair to suck up people's little money in the current economic climate with these horrible methods? PLEASE AVOID CURRYS!! Even if you see a good deal, don't trust them and be deceived. I haven't got my money back yet and they don't give a damn about it.