I bought a Hotpoint washing machine from Currys, it failed within 3 weeks so I had to wait in for a repair engineer. When it failed the same way a few weeks later (still within 3 months) I asked for refund or replacement and was told an engineer would need to come out and check the fault. More time wasted waiting in. When he came I advised him I wanted a repair or replacement. He said he would out this on his report. Now they say I cannot have replacement or refund as I accepted a repair! He said at least I could use it until it was resolved. I feel really cheated and will never ever purchase from them again. They don't even have the courtesy to ring me, just emails or long wait in a phone queue. Very poor indeed!