ordered a small fridge and a chest freezer from Currys. The delivery team was great. Unfortunately, the chest freezer was faulty. The display temperature didn't adjust the temperature. I submitted an exchange form online. I never heard back. A week later, I submitted another one. I received a generic email saying they needed more info. I called the curry's team, but I was transfered to the Montpellier team. I asked them to help and they said I need to talk to Currys. Yesterday, I online chated twice with Currys and both times, the team didn't help. They said I need approval from Montpellier to do an exchange first. So I called Montpellier again and they told me again, they don't give uplift codes to approve an exchange. Again they directed me to Currys. I chatted online again and asked to speak to a supervisor. He also didn't help. 10 days in and several attempts to simply exchange a faulty product and Currys failed to help. I will never buy from them again. I have a broken thermostat and they failed to acknowledge any problems.