Me and my partner ordered our fridge freezer 3 weeks ago with a expected delivery of 2-4 weeks. We had a call from currys to notify us that our fridge would not be in stock for another 2 months. So of course we tried to refund the product in Aintree store liverpool. As we paid with cash we expected to have cash back. However this was not the case. They have told us us that the money will return on our buisness account in credit within 5 working days. Then we can request a refund. The over all customer service today was poor and lack of communication between staff leaving us waiting in the store for 40 minutes for a crn number that doesn't excist. I never normally complain but after spending thousands in store of all our appliances I am not satisfied from our visit today.
9 years ago
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