My mum saved up for a year & brought herself a Panasonic 4K tv only for it 5 weeks later to be turning its self off, she was advised by a member of the technical team at know how to take it back to the store which it was purchased & it will be replaced with a new one! Once in the store we where treated with a rude member of staff telling us we were basically lying & that the TV shouldn't of been brought back there because it won't get replaced that it will only get sent off & repaired. We tried telling him well my mum has been told false information & for him to ring himself & check before making assumptions, which he did do & found out that what we said was true, but my mum still didn't get her TVs sorted just taken to be fixed, when it was only 5 weeks old!! Since then the TVs has been taken another two times for screen replacement! The last straw has come only for my mums tv to come back with a completely different frame & it scratched & dented & they have take the TVs again for another week! Every time they have done this to my mum not once have they offered her a loan TV for being with out TV for a week at a time, there customer service is a joke!