An elderly neighbour of ours ordered a television from Curry's Guildford store to be delivered and fitted. After two failed deliveries and two calls which took 25 minutes to answer. I took her to the store they said the T.V. had been lost and it would take a week to get the same model but she could pay half the extra and get the next model. I don't think they were interested and some of this conversation was taking place in front of customers. We got a refund and went to Argos got the same model and no delivery and fitting charges, installing this T.V. was not worth the £60 they wanted to charge.