Do not buy from currys they are totally incompetent liars. Ordered a fridge freezer with door reversal. Explained my road would be difficult to park on at a certain time and was told this wasn't an issue (lie number one).They then delivered at this time and lo and behold couldn't park up so couldnt do the door reversal. I explained I had told the store the issue and the delivery guy said they never get given the information. The KnowHow man I spoke to today said the note was on my delivery so one of these 2 people told the second lie. The delivery guy then said it wasn't an issue and they would get someone to come out later that day. This is lie number 3 as no one came and when I rang up to enquire why I was told it had been rebooked for tuesday! Got it rearranged for the following week so had an entire week without a fridge! When I rang KnowHow today to enquire about finalising the complaint and getting my money back I was told I didnt deserve any as they had rebooked my door reversal and hadnt charged me for the slot!!!!! Even though I was having nothing delivered and it was their fault in the first place! When I made it clear this wasnt good enough he said he couldnt refund the money I would have to do it in store. This was not mentioned on my first call the week before where the woman I spoke to offered me half my installation.charge over the phone (which I declined) so again one of these have lied. Final lie is that when I rang when they initially didnt do what I paid for, I was told no final recompense could be decided until after the installation had taken place whereas the man I spoke to today said the case is closed as I accepted the free slot for the installation the week after! Do not use currys! Use AO instead they've always been great!
8 years ago
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