I ordered a SMEG Victoria TR4110BL1 110 cm Dual Fuel Range Cooker - Black & Stainless Steel and paid for it by phone, I was given a delivery date 13.12.2016 but received no receipt. Today 13.12 I called to confirm delivery and was told that the order was just in the processing stage which was somewhat annoying to say the least. I discussed this further with the girl but even at this point she could not give me a delivery date. I have Noe cancelled the order and reordered with the kitchen seller.com and I must say they were very professional . Now just waiting to get a refund of my £2000