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Steve Bath
Ordered a steering wheel and pedals for my sons Christmas present, all was fine until I reciieved my delivery email which had mistakenly been processed with my old address, I rang Currys customer service after 35 minutes being on hold I and was advised by an operator that I need to ring DPD and change the address, I did this but unfortunately DPD said they could change the address unless they received an email from Currys, so I rang Currys back and after another 30 mins of being on hold I was then told I can not change address !!!!!! I was then told I needed to cancel the item so it can be returned and I would have to re purchase the item again, I asked if I could simply repurchase the item at the sale price I bought it for and was told no !! This was a difference of around £80 !! I couldn't believe with all the so called security on the website and payment prosess that it was down to data protection ! Currys offered me no mercy and was very clear they didn't give a toss about me or my Son going with out at Christmas, I will never use Currys again as there customer service is shocking, do not touch them with a barge pole, I will be sticking with John Lewis from now on who are excellent in what they do, unlike Currys cowboy outfit !!!
8 years ago
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Currys has a 2.0 average rating from 3,480 reviews