Well, where do I start????? Went to the Farnborough store a week ago to buy a fridge/freezer for the property I am moving into. I knew what I wanted and got there for opening time at 9. 5 young guys, members of staff standing by the fridge isle, chatting away and just ignoring me. Eventually I had to approach them and one of them then reluctantly helped me. Got to cash till to pay and told him that I needed the doors opening the other way. Paid £55 for that service. Chose a date, but not a time slot. Got a text message saying delivery will arrive between 2.50 and 6.50 pm. Guess what? It didn't. I phoned Knowhow on my mobile at 5p per minute and had to wait 20 min . Eventually they ( obnoxious and rude) up at 7.30, no apology. Once unpacked, noticed that door opening hadn't been changed. Now have to wait in on Sunday for a guy to come out and get it done. NO TIMESLOT facility, but apparently they will phone me 30 min before they arrive. We will see!!!!.