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Gordon
Currys ruined my daughters Christmas, their website told me the Apple watch was in stock and after ordering I received an email telling me it would be delivered 4 days before Christmas, but when I did not receive a delivery date and tracking details I rang Currys, I spent 45 mins listening to music, then to be told the watch may not arrive before Christmas and they had no clue when it would arrive, but to top it off they told me it would take over 7 days to refund my money which meant i would not get the money back before Christmas. To rub salt into to wounds Currys sent me an email on Christmas Eve saying the watch would not arrive for Christmas!! It actually took a month to arrive, after being told it was in stock! I sent currys a long email expressing my daughters upset and my disgust at their service, which they chose to ignore until I chased over a week later, when someone eventually rang to tell me after 3 weeks they still had no clue when the watch would arrive, they told me 'these things happen' and did not feel myself or my daughter were entitled to any form of good will gesture (I hinted for an iTunes voucher addressed to my daugher as it was almost mid January and she was still waiting for Christmas to happen). Apple tried to help me after telling them about the nightmare Currys had put me and my poor daughter through, I was told when stock was arriving in the U.K. , I relayed the info of stock arriving in 1 week to Currys who said they had nothing to confirm this and still had no clue when it would be delivered. As Apple indicated my Daughters watch actually arrived the following week, with no apology, discount or any form of good will gesture, they even made the mistake of sending me an email asking me to publish my review of their service on Reevoo. My next Apple purchase will be from Apple direct!!!
8 years ago
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Currys has a 2.0 average rating from 3,479 reviews