Currys PC World customer and delivery services are appalling. Ordered a 60cm fridge freezer and washer dryer and clearly stated on the order and confirmed with staff that I lived in a flat 3 flights of stairs up and no lift, both due to be delivered on 17th December but the drivers failed to show up. After waiting in all day and receiving no notification for delay I went to the local Currys store to find out why as the service lines closed at 6.30. Was informed that the WD was damaged and FF had been cancelled but no explanation as to why I wasn't notified. Rescheduled delivery for the 20th December in store via the manager and again I confirmed and checked that 3 flights of stairs and no lift would not be a problem. On 20th December delivery drivers finally arrived only to walk up the stairs, confirm that installation would be ok but they would not deliver up 3 flights of stairs as it was too much hard work. He then went downstairs and phoned me to state that they would not deliver up 3 flights of stairs and he would only deliver up 1 flight of stairs even though I could clearly see on his delivery notes that it stated that access to my flat was via 3 flights of stairs and no lift. After pleading he continued to refuse stating it was not his job and then left with both items. After complaining to customer services they have stated that their T&Cs state "Very occasionally, certain circumstances may dictate that we will be unable to deliver or install a product, as it will be unsafe for our trained engineers to do so." Trained engineers!?! What a complete joke. Incompetent and lazy is a more fitting description. However customer services will not state what causes the delivery to be unsafe. The stairs are 3 foot/90cm wide and consist of 8 steps a landing and then 9 steps per flight. Currys have delivered to a neighbour on the 1st floor and there is no difference between the delivering to the 1st or 3rd floor as all floors are identical. Customer services take weeks to respond to emails, refuse to state why they cannot deliver or why they cannot arrange for alternative couriers to deliver if their lazy delivery men cannot bother to. They have had my money for over a month and I have still not received my order nor reason why they are unable to deliver. I was without a fridge freezer for xmas and new year. Currys have breached the contract without explanation or reason other than their so called trained delivery drivers are too lazy to do their job yet are happy to keep my money. Will NEVER use Currys again and will strongly discourage anyone else from doing so.