I wish I read the reviews first, me being lazy has lead to these incompetent people breaking my laptop even more than when I first took it in. I first took my Laptop in with an LCD screen issue 3 weeks ago, ok, so they said it will take around a week, but they had to order the part and this is what took time to get delivered, I was called on the Monday to take money for the new LCD (Twice as much as what he store quoted) and I was told he repair was completed, although the laptop didn't arrive back in store until Saturday, not sure why it took so long to come back to store... Basically don't believe what dates they tell you.. on picking my laptop up I tried to logon and found that half the keys on the keyboard no longer worked, this was not the case when I dropped it off as I created a user for them to use to test during repair (this username had some of the keys in that no longer worked) Proof that it worked when I dropped it off!!! yes!! But, they had to nerve to say that it will be chargeable if the keyboard is found to be broken, WHAT!!! I couldn't believe it... They also were trying to tell me they wanted to restore my OS to try and repair the issue first.. this is for 4 keys on the keyboard not working. IF you can take your repair somewhere other than here I would strongly advise it, they do NOT have a clue..