I bought a washing machine from Currys and for convenience booked and paid-for their installation and recycling option for a further £40. From the moment the team of 2 turned up it was wholly apparent they had no intention of fitting the machine. They made up a ridiculous excuse about the whole at the back of the cabinet not being big enough to feed the tubes through and left (myself and a neighbour managed to feed it through the next day without issue and within seconds!). Why do Currys offer this service if their delivery people clearly have no intention of providing the service??