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Susan Hodgett
We ordered a fridge freezer & also paid for collection & disposal of our old one. They gave us a delivery date & time. So waited in all day, emptied our fridge freezer the evening before delivery & got it all ready for collection & moved into the garage. Delivery time came & went no fridge freezer or telephone call about the delay. On checking the delivery tracker out of curiosity, there's a message please contact us there's a query about your order. So I ring them at a charge of 5p a minute, 8 minutes later someone answers. This person checks my delivery ref, no query on there so I'm now on hold again whilst he rings the depot. Turns out they've damaged the fridge freezer at the depot, so there'll not be a delivery as the have to order another one. Which can't be delivered for another week because we only deliver in your area on certain days. So I'm now without a fridge freezer for a week, loads of food now having to be wasted. I've got to take a day off work for the next delivery & they couldn't even be bothered to ring & let us know what had happened even though they had been given two telephone numbers. I'll never be buying from Currys again & I'll be informing friends & family to avoid them. Bunch of cowboys, disgraceful customer service.
7 years ago
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Currys has a 2.0 average rating from 3,479 reviews