Given recent experiences of Currys customer services, this is probably yet another waste of time and energy, but here goes :- Ordered integrated dishwasher beginning of October and given delivery date of Thursday 26th of that month. The evening of 25th October given delivery time of between 7.00am and 11.00am next morning. At 7.10 am received phone call from delivery crew to say they would be with us in 10 minutes, which was true to their word. When they arrived they were very polite and professional and introduced themselves (with handshakes) as Kyle and Neil. After Kyle had disconnected old dishwasher and removed it from our kitchen, Neil brought the new appliance out from the van when he discovered it was NOT an integrated appliance, and that the depot in England had sent the wrong machine. On hearing this, Kyle was very apologetic and contacted his base with the bad news. He was told that the proper appliance would be re-delivered and installed on Saturday 28th October, and we again agreed that an early time of between 7.00am and 11.00am would suit us. All in all not TOO bad so far - such mistakes can easily be made. On the morning of 28th October I arose (as usual) at 6.30am to feed our 3 cats and let them out in the garden before having my own breakfast. At 7.30 am I heard my wife answering her phone upstairs in the bedroom. I assumed this was again the delivery crew so went to the side window I our hallway where I could see down to the end of our street. Almost immediately, an unmarked white back-loader van reversed into the street, stopped very briefly about 50 yards from our driveway and drove off. As the vehicle did not have any of the Currys' logos or markings on it (unlike the first delivery truck on the Thursday), I thought it was not our delivery. However, when my wife came downstairs a few minutes later, she said the phone call she received was from Currys' depot saying that the delivery crew had attended our address and had not received an answer when they knocked on our door. When I told my wife about the white van she was totally dumbstruck and very very angry [ indeed, looking back on it now, it appears the call to my wife had actually come BEFORE the van had even entered the street]. My wife tried to call the depot back, but received an automated reply which, when she entered the delivery code, said the delivery had not been made. Totally unbelievable and unacceptable rubbish ! At 8.00am I personally called customer services and an apologetic Currys staff member looked into the situation and eventually told me that he had sorted things out and that our dishwasher would be definitely delivered and installed at 3.00pm that same day. At 3.15pm, when we had heard nothing more about our delivery, my wife spent 15 minutes getting through to customer services and, after another lengthy call, was assured the crew of the van would phone us just before they arrived. When nothing happened by 5.00pm my wife again tried to call customer services, but was then again met with an automated service which again told her that the 2nd delivery had also failed. Again totally unbelievable and unacceptable as both of us had been at home all afternoon awaiting a phone call or the arrival of a van in our street. This Sunday, 29th Inst., my wife again contacted Currys customer services and was very angry to be told that the second (failed) delivery had been made at 3.45pm on the 28th and again no one was at home. It is beginning to appear that someone along the lines of communication is not being entirely honest, and that perhaps Currys are using the services of sub-contractors who probably still get paid if a delivery/installation is unsuccessful. We have now been informed that our appliance has been sent back to the depot in England and that it will not now be with us until Friday 3rd November. This has now become totally intolerable and if Currys do not come up with a satisfactory resolution to the problem then we will be looking into where we stand legally given the unacceptable circumstances surrounding our purchase from your organisation. As I said at the outset I am probably wasting my time filling in this complaint, so I am not expecting a reasonable outcome, given recent communications with your staff. However, I have awarded you 1 star for the services provided to us by Neil and Kyle. Pity all of your staff are not so respectful and professional.