Went into store on Wednesday and spent £769 on an iPad Pro. None in store so arranged for delivery to store the following day. I wasn't contacted in any way and so phoned the store at 5:30pm to ask what was going on. I was told that it was not there but had been dispatched. The member of staff could offer no explanation as to why this was the case, but said that I would receive a phone call today, once it arrived. Needless to say, I received no phone call, so attended the store at 2:30pm. I was told that it was not there but the courier had not collected it. I enquired when it would be delivered and was told that they did not know. Was then told that any refund would take 3-5 working days, despite me being able to give them the money within seconds! I did point out that if I had taken an iPad on Wednesday, they would not have been quite as willing to wait until a vague date in the future as to when I was going to pay for it! I was then told that they only had an email address for the courier and could not phone. When I said that I was going to wait in store until the email was responded to, they miraculously found a phone number! At the time of leaving, I still do not know whether the iPad will arrive tomorrow or Monday. I shall not hold my breath. This is the third time I have dealt with Currys in recent months and the third time I have experienced similar problems and lack of service. If it were not for a discount scheme offered by my employer, I would not go near the place. I naively thought that previous experience was unfortunate, but unfortunately seems to be the norm. A lack of viable competition in the High Street seems to mean that they do not have to care about customer service at all.