I ordered 8 products online and had several issues, first of all I received duplicate items which I had to accept one and refuse the other then some parts were missing from my item which I had to chase up Curry's which they kept referring me back and fourth to the delivery service company to which I was charged 20 pounds on my latest phone bill, so finally we arranged a collection and it was sent back. I issued a refund and a exchange for 2 products and those 2 issues took ages to resolve. I had an issue with the customer service line where I was treated unfairly by one of the workers called James spoke to me like a child instead of a customer, he was stubborn, wouldn't let me finish of my sentences, kept repeating no over and over whilst I tried to explain my concerns, would not pay attention which further let to misunderstanding between us, I spoke to the manager after who comforted me but I still have not received my refund, exchange and compensation.
I called them up after a few days and was told that they have made another mistake from their side which was my exchanged items were delivered to the wrong warehouse which meant that I'll have to wait until it is delivered to the right one, scanned in their warehouse and approved in order to send out my exchanged parcels.
7 years ago
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