ATROCIOUS LACK OF SERVICE FROM CURRIES PCWORLD £120 PAID FOR A PRINTER AND A BOX OF HINGES SUPPLIED ! On 1st December 2017 I ordered a Brother printer from Curries Pc World online as my local branch (Park Gate, Southampton) was out of stock. The next day I collected a box, only to discover on getting home that it contained steel hinges!! On my instant return to the store I found the staff were completely unhelpful. They had no hotline and when I eventually managed to track the manager, had a further 45min wait before their customer service team answered his telephone call! Apparently at the DPD office in Birmingham, two labels had been applied to the wrong box, while my printer had disappeared! I was told however that I could not have a refund despite returing the box I had been given, and I would have to wait for up to 14 days while they tried to trace the missing printer, so I had a £ 120 debit to my account for nothing apart from hassle, not any apology from anyone and a downright refusal to return my money. Over the next 2 weeks I sent several emails and spent an additional 2 hours waiting for anyone to answer my calls. I still have received no refund after 19 days. My £120 has effectively been stolen ! I will have to take legal action to try and recover it. In future, Amazon will be my first choice and I will never order from Curries PC World again!