Unbelievably bad service. Three failed deliveries. My wife spent a total of 2.5hours on the phone trying to sort it out. They failed to deliver but didn't even let us know. In spite of us telling them they needed to send a small truck twice, they always sent a 7.5 ton truck. Communications in this company must be poor. Don't use them if you live in the country.The third attempted delivery, just prior to xmas the driver of the truck asked me to meet him 3miles away and guide him to our house. 1/2 a mile from the house, he stopped, and I reversed to find out why. He refused to go any further, claiming the road was too narrow ( we had been following a bus-its a bus route so plenty of room). The options he gave me were for him to return our long awaited freezer (last freezer broke, xmas dinner and all our frozen food distributed around friends and family) or they would put it in the back of my Astra 1.4 estate. Well, I decided to go with the Astra. The two of them put it in the back, but wouldn't leave the van to help me unload. Not even one of them. This was a big 1.8m freezer. Took an hour , my son and wife to get it in house. Frustrating experience, mean hearted and very unprofessional. Curries and Team KnowHow your communications are hopeless.
7 years ago
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