I’m a very disappointed currys customer. On 19th November Black Friday week my husband and I purchased a fridge freezer, washing machine and a dishwasher for our new house. Happy with the offers and deals we were excited for the delivery of these. On Friday 22nd December we received the three items. The fridge freezer was too big to come through the door so the delivery guys removed the box and brought it in the kitchen. After they left I noticed scratches on the front door ). I rang immediately to state the damage and that I was not happy with the product. At this point I also realised that I had not even been asked to sign anything to state the delivery of these items were made, they just left it in the kitchen and were gone. On the phone after 45min wait I was told nothing could be done now and that I should call tomorrow, I refused and asked to speak to the manager. They then arranged for an exchange which was meant to be today. We have not moved into the house yet so when I received the text to say delivery will be made 6.55am - 10.55am I made sure I was there by 6.30am , I was hoping to go to work in the afternoon. At noon, I rang as no delivery was made and I was told due to the bad weather it’s delayed but will still arrive today. I asked if they could call me before they arrive just in case I needed to go for lunch or whatever and they said that’s fine and that I’d get a call 30 mins prior to delivery. It was 3.30 pm and I rang again to find out an approximate time, only to get told that the driver had come but no one opened the door. I’ve been in the house since 6.30am, I have a door bell which wasn’t rung. My father in law was also in the house but we did not hear anything. Despite all of that, what happened to calling 30mins before anyway? There was a car in the drive way surely if you already had my number you should’ve called me to double check if I was in or not?! I was told nothing can be done now it’ll have to be tomorrow, at this point I’m obviously losing my patience because not only had I now taken a whole day off work, but I hadn’t even gone to eat because I didn’t want to miss the delivery. Another delivery date is arranged for tomorrow. That’ll be my 3rd holiday used up from work. Obviously I’m very disappointed and wanted to raise this with customer service so I called around 5pm and I am told that because I purchased the item in store I’d need to go to the store and they give me a goodwill gesture. I made my way to the store at 7.30pm spoke to Dominic store manager at Leicester Fosse Park branch. He was equally unhelpful as he said there was nothing he could do and that I should speak to customer service on the phone which by this point were closed. As you can see I’ve been very unlucky with the service provided and I’m just really disappointed that there’s no sympathy or care for the customer and the time I’ve had to waste for this. I asked for a refund because I’m just fed up now but unfortunately again for me, the old fridge still needs to be collected and apparently there are no weekend availability which I refuse to believe. So 3 days off work and all the pain and hassle later, I’m still without a fridge or any decent service or compensation. I will be calling the customer service first thing tomorrow morning to try for the final time. I sure won’t be using currys again if nothing comes out of this. I’ve lost too much of my valuable time and the stress to push me around from store to phones has been appalling.