Short version - Do not use customer service are a shambles. Team Know how should be called Team Know Nothing. Medium version - Won't do a long version as don't have the time. Here are the basic facts. Currys deliver a damaged fridge. Call team know how and am put on hold for around 20 minutes. Get through to Danielle who asks what the problem is and I explain. She says she will need to speak to the delivery department and asks me to hold. I stop her at this point as she has not took my name, order number, delivery reference, address postcode so there would be no way to identify what order I was talking about. At this point she takes the delivery reference and then puts me back into the first queue that I was in to wait again. I get through to Sara who takes some of the relevant details and then tells me that I need to deal with Samsung to get an exchange reference number or they can't do anything. The fact the they have sold and delivered a damaged item means I am not overly happy about this. I say that as I purchased the product from them I should not have to be dealing with the manufacturer. She is having none of this and them I am transferred to deal with Samsung. Samsung have so far been more helpful on the phone but issue is not yet resolved. Do not use Currys/PC World as they are incompetent unhelpful and unwilling to take responsibility in any way even though I am pretty sure that legally they should do.