John took time to listen, went and checked price promise matched it very pleasant buying experience in Fosse Park Leicester today ...we did go to Loughborough store yesterday and the experience was the opposite ,, no one knew anything about the cookers we looked at went to refer to the internet HECK we DID that .... WHY IN AN ELECTRICAL STORE EVERY TV/PC/GAME CONSOLE IS WIRED IN but NO COOKER CAN BE TO SHOW THE CONTROL PANEL LIT UP it is important to check the controls are lit .... no one in Loughborough had a clue luckily we did go to Fosse Park and found a pro salesperson who actually knew the producs a cooker AND fridge were then purchased after price match