Ordered a new Hotpoint washing machine from Loughborough Branch of Curry's/PC World and paid for timed delivery for Friday 5th October of between 1:00 till 5:00pm along with paying for removal of old washing machine. In store service was excellent. Shame it went down hill from there, phone call from delivery men at around 5:00pm to say they would be here in around 45minutes to an hour, delivery finally arrived at 6:45pm with delivery men complaining that they had had a busy day and had delivered to me before two other deliveries they should have made because I was not happy when they had called me. Then they unloaded the washing machine and I noticed before they carried into kitchen it was the wrong colour, silver where it should of been white, further grumbling from delivery driver to which I explained it could have been worse, we could have noticed after they had carried through the doors and into kitchen. Delivery driver checks on lorry, surprise no white washing machine of same model, off they went. Contacted Curry,s customer service 30 minutes to get through, gave details of problem etc. only to be put on hold again for further ten minutes. Finally answer was the best they could do was a Tuesday delivery of between 7:00am till 7:00pm, explained again that I had paid for a timed delivery and that this was not acceptable, lady at customer service replies with, 'you didn't say that you had paid for timed delivery', asked if they could improve on delivery and deliver before Tuesday, answer, no, no offer of compensation, had to ask, £10 offered for fail to deliver or £20 Curry's voucher. Asked to speak with manager, answer, it wont make any difference, we don't compensate any further. While I appreciate not the customer service ladies fault, maybe a little more consideration and manners dealing with problems would go along way, I think its called customer service. Would I shop at Curry or recommend, not at the moment.