My order was damaged on delivery, and it took 4 phone calls before call centre staff responded to request for collection and redelivery of new oven. lo and behold it was the wrong model! It took over three weeks to get the product we ordered. I send a complaint email to customer services and the reply was sorry it has taken so long to get back to you and hope the matter has been resolved. Not exactly an acknowledgement of all the frustration caused.
6 years ago
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