Appaling service. Faulty oven door but wont exchange it even though its within the 28day return or exchange policy. Say I have to wait for an engineer to confirm this even though video evidence shown to the KNOWHOW sales assistant in-store agreed it was faulty. Told me the consumer rights act 2015 doesn't cover this until the item is proved faulty ???? Very rude and dismissive customer service advisors. Need a new washing machine but won't shop there EVER AGAIN
6 years ago
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