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Aaron Memari-Jay
terrible service trying to buy a fridge freezer I have ordered lots of things over the years from curry's this time around its been dismal never ever again, from the customer service, their website not working, and now letting us know the morning of our fridge delivery its going to take another three days NOT GOOD ENOUGH we should of gone to John Lewis. I bought a gift card for the value of £700 in store with cash so we could browse fridge freezers at home, I bought a tv and with a extra charge to have fridge fitted '£40' we were told in store it was £25 but never mind, anyway I used my gift card total came to £903 so there was a extra amount to pay , however when it came to using my debit card their website would not process my card or my PayPal details so I was left with no choice but to start the order again, however once we got to the gift card payment option it had disabled the £700 for 24 hours I was unapologetically told online chat with customer services, as we were desperate for the fridge, I ended up buying the entire lot on my debit card with the view they would refund the gift card it being their fault .... a long long long wait on the phone to customer services line told me they don't refund gift cards, instead they will cancel the order with the view that when the amount went back on the gift card I could start over however I was advised to order it in store, obviously they have no faith in their own website either, reluctantly I agreed by now this entire trying to order a fridge online saga had gone on in total for 35 minutes, now I was told they cant cancel order as their systems were playing up ring back tomorrow, I then hung up I was that annoyed. Next day my partner rang them to confirm the delivery for Sunday this was Saturday, I got a text saying from 9 till 1pm, come 8 am Sunday, I get a phone call to say its not in the warehouse some dribble like that and it wont come till Wednesday... RIDICULOUS please if your reading this GO TO JOHN LEWIS it may cost slightly more however the customer service & professionalism pays for its self , unlike these clowns...
6 years ago
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Currys has a 2.0 average rating from 3,478 reviews