Took my laptop to pc world for repair and had to pay upfront the standard repair charge and was told i would get a phone call from the knowhow repair people stating the cost of any parts needed. After two weeks and not hearing anything i returned to pc world and after the assistant phoned the knowhow repair team they told him the price for parts which had to again be paid for upfront before they would do the repair and they gave a date the laptop would be returned. Another trip to pc world on the collection day only to find the laptop was not their so another call to the repair team who gave another date my laptop would be returned. Guess what no laptop when i went to collect it and was told it might have gone missing and they would elivate a complaint which meant if my laptop could not be found they would have to give me a brand new one at the expence of the repair team and knowing this they usually manage to find the missing item pretty quick. It worked because the next day i had a call from the shop to say my laptop had been returned and was ready for collection after four and a half weeks of waiting. To be fair the assistants at pc world store did all they could to help me but it was the lying and rubbish service from the repair team that caused me to have to wait way to long to get my laptop back. Needless to say currys pc world will not be getting any more custom from me or my family and i would tell anybody give local independant shops your custom as they will provide a better service than currys who are quick to take your money then provide nothing.