bought a spotting scope online bought a spotting scope online, tripod was faulty right out of the box, spend 10 minutes awaiting the phone being answered, spoke to a guy giving him all the details, he then said he couldnt help and i needed to speak to the "online team " i then waited listening to music for another 20 mins before i finally hung up rang next day and was told id have to return it (and it was to go back to manufacturer) i said this wasnt acceptable and could i go into shop to have the amount credited back to me to which the agent said yes , LIAR, it still has to be returned to the dammed manufacturer....Curries ! i didnt buy from the manufacturer i bought from you, i now have no scope , no refund and you have my payment and im waiting here at your beck and call to find out if i will ever see a replacement ! your trying to be a middle man like amazon but your no good at it, you certainly dont have the customer service, are staffed online by out and out liars who want to get you off the phone if your complaining WORST CUSTOMER SERVICE in the uk