AVOID AVOID AVOID !!!!!Got to be the worst customer care services known. Just come off the phone, after being put on hold for 17 minutes, and after the 4th attempt at getting through, to confirm the cancellation of a mandate for a repair and service I took out on a recently purchased computer from them. After repeating my postcode 3 times,along with my name etc I was told nothing was showing up and was promptly passed over to yet another automated response.Not impressed.As I have been in lengthy e mail correspondence with them since purchasing plus the fact Ive already informed them via e mail of my decision I fail to understand why its neccessary to confirm verbally also ?????Left hand not knowing what the right is doing springs to mind.Another e mail blasted off but not holding much hope that a simple request is actioned so further time and expense to be wasted ?They need to get their act together.
5 years ago
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