I bought a HP Pavilion laptop. Returned it within 30 days with a keyboard design fault and other display/visual issues. Girl on customer services was really rude and talked to me like I was stupid, said it looked fine to her. She eventually agreed to refund/exchange as had to admit there were problems but I had to argue and ask to see a Manager first. Girl then disappeared for ten mins and then informed me that managers were all too busy to see me. She did then agree to the refund, begrudgingly! Horrible experience at the Portsmouth store
5 years ago
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