Many companies are having to deal with the effect COVID-19 is having in regards to orders not being fulfilled or delivery/installation not being completed, but other companies have the courtesy to answer phones, messages and send out courtesy emails keeping customers updated. After spending literally hours on the phone without being able to speak to anyone regarding the delivery of a cooker and to ask why they hadn't informed us they had cancelled installation that we paid £100 for(I fully understand why they can't) or get any response from messages sent to them I can only presume, they couldn't care less about their customers, only the money they get from them. We will never buy from them again. Absolutely incompetent on every level.