What a shambles. Bought and paid for a fridge/freezer in early March. Was delivered and turned out to be faulty. Went in to store for a refund as I paid cash. Refund paperwork was issued no problem and collection arranged. I was told to bring the paperwork back to the store after collection. Van turned up with new fridge/freezer and put on doorstep. Delivery men had to reload back on to van. Following day the stores shut down. One week later I rang their helpline to be told after 2 hours of waiting that they had no refund facilities and I have to go back to the store!!!! (Incompetent). I wrote to head office and sent copies of my paperwork by signed for delivery. That was a month ago and not heard a thing. I spend between 2 to 3 thousand pound a year with them but never again. Even if it is more expensive on Amazon they have my business from now on.