I have been trying for the past 6 days to get a refund for an online order that I have never received and NOW no longer want! I have managed to get through to speak to someone after many hours on hold twice on their phone line, each time I get a hang up or mis information telling me to go to the store to collect my refund, I went to the store and waited outside for 45 minutes, finally got to the counter and they assured me that I could not get a refund inshore that because I had ordered it online I could get a refund online!, so I try again on the phone and after 1.33 hours I get to speak to someone again and explain only to have the phone put back on hold without any explanation, after another 1.42 hours I have given in for today! I will try again tomorrow! I will also write to them and also to the Guardian and my MP. This is a total disgrace, PLEASE DO NOT ORDER FROM THIS STORE, I wish I read the reviews before placing my order, I will NEVER SHOP WITH THEM AGAIN INSORE OR ONLINE