I'm surprised about the difference between your website's findings and what is showing on the Currys website. Could it be that Currys is screening the reviews to make sure that only a few negative ones are showing, thus keeping the percentages up? I certainly can't find a button on my product's page to allow me to add my criticism. The product I bought is such a simple item. It's a 3-way HDMI switch with a remote control. Simple.... except that the remote is almost useless. Trying to get the buttons to operate with my old hands gets me so frustrated that I end up having to get up and operate it manually. It's not that I'm sitting so far away. Surely these things should operate within 2 metres. And so, having an unusable remote totally defeats the whole purpose of me wanting this item and so it is not fit for purpose. Getting a refund is my problem. Yes, their website seems to cover all possible problems and they give adequate answers. For my part, I bought the accessory using PayPal online (lockdown was still strict in Scotland). This means that I can't take the item to my local store to get a refund. If I take it there I will only get a gift card or an exchange, not a refund. As it's not fit for purpose, I certainly don't want an exchange, and I don't want a gift card as I don't trust the products they sell not to be just as shoddy. So, obviously, the answer is to phone the ever-ready-all-answering(!) 0344 561 1234 number that seems to want to hide behind its Coronavirus banner and refuses to answer anyone within an hour. Today I tried again. That menu system is terrible. Does my TV accessory come under TVs or another category? If it had said TVs and Accessories I'd have known which button to press. However, it looks like I chose the wrong one and got through to the wrong department. I must admit the chap who answered had a friendly attitude and offered to pass me through to the correct department. Brilliant! However, after 10 minutes of hearing the continuous ringing tone it suddenly went dead. DRAT!!