Currys/PC World are right up there with the worst companies I have ever dealt with. I bought a washing machine which they installed. Within a few months the screen cracked. They fobbed me off to the manufacturer but neither were interested, saying that a cracked screen is cosmetic. This is completely wrong. After all sorts of attempts to get this sorted I resorted to the small claims court. They agreed to mediation but never bothered to answer the phone or respond to the court or my contact after that. They rejected the first court date and this has been dragging on for over 2 years now. I'll put an update once I eventually get to court. I'm quite certain they won't bother turning up given their previous record. Avoid this company at all costs. They shirk all responsibility for faulty goods sold and will deliberately try frustrate the legal process to make you give up.