After developing a fault with freesat box Bought through Currys online, i called Team KnowHow and eventually got through to someone To agree to and arrange a return of the faulty goods. I got an email acknowledging receipt of the faulty item and that my refund could take up to 14 days. That was 6 weeks ago and I have not received my refund despite calls to their Team KnowHow- After Waiting hours to get through I got an empty promise to investigate and call back. This refund (already confirmed and returned) is an simple financial transfer to be completed just like a purchase - would Currys be in business if purchases took so long? So why won’t Currys refund as they are legally obliged to do so ? I’m still waiting for my money back. l will never shop with them again as a result of this experience. Almost impossible to contact and ineffective or indifferent on rare occasions manage to make contact. I’m still waiting for this refund. Be aware - other retailers offer much better customer care.